Welcome to the official Rules page for The Pokies 114. We tested our site processes and wrote these rules to be transparent, practical and easy to follow. This document explains the legal and operational terms that govern your use of The Pokies 114 gaming platform, the responsibilities of players, and our commitments as operators.
These rules apply to every use of The Pokies 114 via desktop, mobile and other internet-enabled devices. By registering and using an account you confirm that you accept these terms in full. If you do not accept them, stop using The Pokies 114 immediately.
We operate under the company registration and licensing details provided during account signup. Our operations are subject to oversight by relevant regulators, including PAGCOR where applicable. We continuously test and audit our systems to ensure fair play and safe handling of customer funds. Our management and compliance teams maintain strict procedures to uphold industry standards.
We reserve the right to update these rules at any time. When changes are made, we will publish the revised rules on this page. It is your responsibility to review the rules periodically. Continued use of The Pokies 114 after changes implies acceptance of the updated terms.
We take eligibility seriously. The following conditions apply before you can create or use an account:
Our verification checks are designed to protect you and the platform. In our tests, identity and age verification reduce fraud and protect responsible players. We may request documents such as ID, proof of address and proof of payment to confirm your eligibility.
When opening an account we will collect personal information including name, date of birth, contact details and payment information. These details must be accurate and complete. If information changes, contact support or update your profile immediately.
We use standard industry checks to verify identity. Typical documentation we may request includes:
| Document Type | Typical Examples | Purpose |
|---|---|---|
| Identity | Passport, national ID card, driver's licence | Confirm legal name and date of birth |
| Address | Utility bill, bank statement (issued within 3 months) | Confirm residence and postal address |
| Payment | Front of card (first 6 and last 4 digits visible), payment statement | Confirm ownership of deposit method |
We may place holds on withdrawals until verification is complete. Our compliance team aims to complete checks quickly; our recorded average turnaround during testing was within 48–72 hours for standard documentation, but complex cases may require longer.
We are committed to player safety. If you are concerned about your gambling, we recommend using our responsible gaming tools or contacting support to discuss limits or self-exclusion. Tools include deposit limits, session reminders and voluntary cooling-off periods.
Self-exclusion will block your ability to log in or create new accounts for the chosen period. We will retain information necessary to prevent account re-opening during exclusion, in line with regulatory requirements.
Deposits to your account are processed using the payment methods displayed in your account. Funds are credited after confirmation from the payment provider. We aim to credit instant payment methods immediately; bank transfers and other methods may take longer.
| Payment Method | Typical Availability | Playthrough Requirement |
|---|---|---|
| PayID / Instant Bank | Instant | 1x before withdrawal |
| Credit/Debit Card | Instant / up to 24 hours | 3x before withdrawal |
| Other approved methods | Varies | Varies (see payment terms) |
We may limit deposit amounts per transaction or per day to protect players and fulfil anti-money laundering (AML) obligations. If we detect unusual deposit behaviour, we will contact you and may pause account activity while we investigate.
We process withdrawal requests as quickly as possible. Processing time depends on the chosen payment method, account verification status and any compliance checks. Our tests show most withdrawals are processed within 24–72 hours once documentation is approved; receiving times depend on the financial institution.
Important withdrawal rules:
To comply with AML regulations, deposited funds may be subject to wagering requirements before withdrawal. Our tests and monitoring confirm this is a standard industry safeguard.
We offer bonuses and promotions from time to time. Each offer has specific terms that form part of these Rules. Bonuses are designed to enhance gameplay but come with conditions:
We test our promotional mechanics to ensure clarity and fairness. If you have questions about a promotion, consult the promotion terms or contact support for an explanation of how wagering and game contributions are calculated.
Fair play is central to our platform. Players must not:
If we have evidence of prohibited conduct, we reserve the right to void affected bets, confiscate winnings related to the breach and suspend or close accounts. In serious cases, we will refer incidents for criminal prosecution where appropriate. We tested internal detection systems that flag suspicious patterns; these systems support but do not replace human review.
Occasionally technical faults or third-party issues may occur. If a game malfunctions, players should not attempt to exploit the situation. We will investigate promptly and determine the correct resolution which may include reversing bets, returning funds, or voiding outcomes. Our decision will be based on logs, third-party provider information and established industry practice.
We aim for transparent outcomes. If you believe an error affected your gameplay, contact support with full details so our team can review the session logs. During testing we found timely reporting by players improves resolution speed.
We may suspend or terminate accounts for reasons including but not limited to:
When an account is suspended we may hold funds pending investigation. We will provide information about the investigation process where legally permitted. If you believe a suspension or decision is incorrect, follow our dispute process below.
We aim to resolve disputes quickly and fairly. Our internal dispute process follows these steps:
If you remain unsatisfied after exhausting our internal process, you may escalate to the relevant regulator or an independent dispute resolution service where applicable. We respect and support external mediation where it is available under the governing legal framework.
We handle your personal data in accordance with our Privacy Policy and applicable data protection laws. Data is collected only for legitimate purposes such as account management, security, payments and regulatory compliance. We implement technical and organisational measures to protect data from unauthorised access.
We periodically test our security posture, including penetration testing and system audits, to maintain a robust environment. If you suspect your account has been compromised, change your password immediately and contact support.
We allow players to use any legal strategy during non-bonus play. However, when using an active bonus, certain strategies designed solely to meet wagering requirements without genuine play intent may be considered abuse. Examples of suspicious behaviour we monitor include:
If we determine bonus abuse has occurred, we reserve the right to cancel bonus funds, withhold associated winnings and close accounts. Our tests show that clear promotional rules and automated monitoring reduce the incidence of abuse.
We source games from reputable third-party providers. Random Number Generators (RNGs) and game logic are governed by the game provider and their certificates. We test integrations regularly and review provider audits. If a provider reports a fault or an independent audit identifies an issue, we will act to protect players, which may include voiding affected rounds and restoring correct balances where appropriate.
We comply with anti-money laundering (AML) and Know Your Customer (KYC) obligations. These measures include deposit and withdrawal limits, enhanced due diligence for suspicious transactions and source-of-funds checks for large or unusual transactions. These checks protect players and ensure the integrity of our platform.
Typical triggers for enhanced review include large deposits, rapid deposit-withdrawal patterns and mismatch between declared income and transaction volumes. During our testing, proactive communication from our compliance team reduced delays and improved user experience.
These Rules are governed by the laws applicable to our operations and the licensing jurisdiction. If you are based in Australia, local laws apply to your eligibility and consumer protections. If you have specific legal concerns, we recommend seeking independent legal advice to understand how these Rules apply in your jurisdiction.
We may update these Rules for operational, legal or regulatory reasons. Changes become effective as published on this page. We will endeavour to notify active account holders of material changes via account notification or email where possible.
From our testing and player feedback we have adopted the following commitments:
Based on real-world testing of the platform and support workflows, here are practical tips to avoid delays:
When you need assistance, contact our support team through the channels listed in your account. Provide clear details and any supporting evidence to help us resolve your issue quickly. Our tested average first response time is within our advertised SLA for live support; more detailed investigations will take longer but we will keep you informed.
| Topic | Key Point |
|---|---|
| Age & Eligibility | Must be of legal gambling age and resident in a permitted jurisdiction |
| Account Verification | ID, address and payment evidence may be required; average processing 48–72 hours |
| Deposits | Instant for most e-payments; deposit limits apply; payID 1x playthrough, cards 3x |
| Withdrawals | Processed promptly after verification; no operator fee; receiving time depends on bank |
| Bonuses | Subject to wagering and play rules; abuse may lead to forfeiture |
| Fair Play | No bots, collusion or duplicate accounts; detected abuse may be sanctioned |
We wrote these Rules to be clear, enforceable and player-friendly. Our testing and operational experience guide how we handle verification, payments, promotions and disputes. If you have questions about how a rule applies to your account, contact support and we will explain the process and next steps.
Thank you for choosing The Pokies 114. Play responsibly and contact us if you need help — we are committed to providing a safe, fair and transparent gaming experience.
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